Ekko Music POLICIES
Last Updated – January 2023
TYPES OF APPOINTMENTS
- RECURRING BOOKINGS (WEEKLY OR BI-WEEKLY)
- These bookings have been agreed upon by the client and the instructor.
- Recurring bookings hold a specific day and time in the instructor’s schedule until a change is requested.
- SINGLE BOOKINGS
- These bookings are scheduled on a one-time basis by the client.
- Clients requesting single bookings understand that the studio is unable to hold a specific day or time with an instructor free for any future bookings.
- Single bookings are still required to follow studio policies.
INVOICES & PAYMENTS
- RECURRING BOOKINGS (WEEKLY OR BI-WEEKLY)
- Monthly invoices will be sent out on the 1st of each month for that month of lessons (i.e., pre-paid)
- Invoice payments for the month is due 7 days of receiving your invoice.
- Payment options are located on the invoice and include cash, e-Transfer, Debit, Credit, and pre-authorized payment (via credit card).
- Clients can request alternate payment schedules, but it must first be approved by an administrator.
- If an alternate payment schedule is approved, clients will still be responsible for the remaining studio policies, including late-cancellation notices.
- SINGLE BOOKINGS
- Students booking single appointments are expected to pay for sessions directly after their completion.
- In-person payment options include Credit, Debit, or cash.
LESSON CANCELLATION POLICY
- CLIENT CANCELLATION REQUESTS FOR RECURRING LESSONS (WEEKLY OR BI-WEEKLY)
- Cancellations, absences, and holidays can be accommodated with at least 7 days’ notice.
- Prepaid lessons that are cancelled may be deferred as credits towards make-up lessons or towards future lessons.
- A minimum of 24 hours’ notice is required for short-notice cancellations to qualify for a make-up lesson. Lessons with less than 24 hours’ notice may not be guaranteed a make-up credit.
- Exceptions to this policy may be made for emergencies or extenuating circumstances.
- CLIENT CANCELLATION REQUESTS FOR SINGLE BOOKINGS
- Cancellations can be accommodated with at least 24 hours’ notice.
- For lessons scheduled on Mondays, cancellations must be requested by Saturday at 5:00PM at the latest.
- Cancellations less than 24 hours’ notice or absences (i.e., client did not show up for scheduled lesson) will be charged for the lesson.
- Make-up lesson credits cannot be generated for single bookings.
- Exceptions to this policy may be made for emergencies or extenuating circumstances.
- STUDIO CANCELLATIONS (HOLIDAYS, WEATHER, INSTRUCTORS ABSENT)
- In the event of inclement weather conditions, Ekko will contact all affected students directly to confirm whether lessons will be held virtually or cancelled.
- The studio will be closed on all statutory holidays. Please check with the administration to confirm if a lesson is scheduled for a holiday.
- Instructors may sometimes request to cancel a lesson (e.g., sick, performances, vacation, etc.). In these cases, we try to provide the clients with as much notice possible and try to provide a substitute instructor or reschedule the booking. In the cases where a substitute cannot be found, students will be credited the missed lesson to their account.
MAKE-UP LESSONS & CREDITS
- It is the responsibility of the student/parent to request a make-up lesson. Make-up lessons are not guaranteed, and it is up to the discretion and availability of the instructor.
- All make-up credits expire 30-days after being issued.
- Cancelled make-up lessons forfeit that make-up credit (i.e., there are no make-up lessons for make-up lessons).
LESSON TERMINATION
- Students and/or parents who wish to terminate lessons altogether must provide a minimum of one business days’ notice to avoid being invoiced for a prepaid lesson.
- Any credit balances on accounts can be requested to be refunded upon termination.
- Ekko Mindful Music Studio reserves the right to terminate lessons due to excessive absenteeism, missed payments, or for abusive/violent behaviour.
HEALTH & WELLNESS
- If you or anyone within your household is feeling ill, please reach out to the studio and we will do our best to accommodate your specific situation.
- Please do not attend in-person lessons if you are feeling unwell.